Water Utility Management

Communication Is Key to Consumer Confidence

May 7, 2020

Andrew Heath discusses the results of J.D. Power's 2020 U.S. Water Utility Residential Customer Satisfaction Study

The results of J.D. Power's 2020 U.S. Water Utility Residential Customer Satisfaction Study reveal that 25% of Americans don't drink tap water. Andrew Heath discusses these results, and how varied communication can increase consumer confidence in their water utility service.

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